Privacy Policy

1. Introduction

Welcome to EcoSheff Ltd (T/A EcoSheffield). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or interact with our services.

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This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Including your name, address, email address, and phone number.

• Installation Information: Details related to your solar panel, EV charger, or battery storage installation project.

• Correspondence: Information provided when you contact us via email, phone, or other communication channels.

• Website Usage Data: Information about your interactions with our website, including IP addresses, browser type, and pages visited.

• Payment Information: If applicable, payment details required for transactions, securely processed via third-party payment providers.

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3. Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Contractual Necessity: To provide services and fulfil agreements.

• Legitimate Interests: To improve our services and communicate with you.

• Legal Obligation: To comply with regulatory requirements.

• Consent: Where required, we will obtain your explicit consent before processing personal data.

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4. How We Use Your Information

We use your personal information for the following purposes:

• To provide information about our services and respond to your inquiries.

• To process and manage your solar panel, EV charger, or battery storage installation project.

• To communicate with you regarding project updates, appointments, and other relevant information.

• To fulfil our contractual obligations, including providing any applicable warranties.

• To improve our website, services, and customer experience.

• To comply with legal obligations.

• To personalise marketing communications, where consent is provided.

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5. Sharing Your Information

We may share your personal information with the following parties:

• Contractors and Technicians: Involved in your installation project.

• Service Providers: Who assist us in delivering our services, such as payment processors and IT support.

• Government Authorities or Legal Entities: As required by law.

• Third-Country Transfers: If we transfer data outside the UK, we ensure adequate protections are in place in compliance with UK GDPR.

• Trusted Partner Installers: If EcoSheffield is unable to carry out your installation due to location constraints or other factors, we may pass your details to a trusted local partner installer who can provide the service. We will notify you before sharing your details and only proceed with your consent.

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6. Data Retention

We retain personal data only for as long as necessary for the purposes outlined in this policy. Retention periods are as follows:

• Customer records: Retained for up to 6 years after service completion to comply with legal and warranty obligations.

• Website usage data: Retained for up to 12 months for analytics purposes.

• Marketing data: Retained until you opt out.

When no longer required, data will be securely deleted or anonymised.

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7. Security

We take reasonable steps to protect your personal information from unauthorised access, disclosure, or alteration. However, please note that no data transmission over the internet or storage method can be guaranteed as 100% secure.

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8. Your Rights

Under UK GDPR, you have the right to:

• Access and request a copy of your personal information.

• Correct inaccuracies in your personal information.

• Withdraw consent, where we rely on your consent for processing.

• Request deletion of your personal information (subject to legal obligations).

• Restrict processing where applicable.

• Object to direct marketing at any time.

• Request data portability for applicable data.

• Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data rights have been violated.

We will respond to all data requests within one month in accordance with UK GDPR.

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9. Cookies & Tracking

Our website uses cookies to improve your browsing experience and analyse site traffic. By continuing to use our website, you consent to the use of cookies. You can manage your cookie preferences through your browser settings.

For more details, please refer to our Cookie Policy.

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10. Contact Us

If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us:

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EcoSheff Ltd (T/A EcoSheffield)

Unit 3 Neepsend House, 1 Percy Street, Sheffield, S3 8BT
Phone: 0114 470 1716
Email: info@ecosheffield.co.uk

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11. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Any changes will be posted on our website with an updated effective date.

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Thank you for choosing EcoSheffield for your renewable energy and EV charging needs. Your privacy is important to us, and we are committed to protecting your personal information.